Shipping and FAQ
Payment Options
Shipping Information, Delivery Times and Restrictions
Providing Credit Card Information Online
Sales Tax
Out of Stock Items
Shipping Rules and Restrictions
Return Exceptions
Missing/Damaged Items
Canceled Orders
Modifying Orders
Lost/Stolen Packages
Be assured that during our really busy times, (special promotions, sales, holiday seasons, etc.) we will do everything that we can get your orders out of our doors as quickly as possible. Thank you for your patience!
NB: The Bead Shop is not responsible for lost or stolen packages, particularly where postal record of delivery shows delivery confirmation.
*We strive to get your orders processed as quickly and as accurately as possible. All orders will be fulfilled in the sequence that they are received - our normal processing time is 3-4 business days (Monday - Friday). Delivery times are affected by holiday seasons. Please anticipate delays during peak times.
Our website checkout process provides the highest standards of encryption software for internet security. If you still do not wish to submit your credit card information through our secure website, please e-mail your order to us.
The order must include the following:
* Your name and phone number
* list of product numbers
* short description of products
* color/sizes
* quantity desired
* prices
* any special instructions
Once we receive your email a Customer Service Representative will call you to obtain payment information.
We ask that you do not send your credit card number through regular e-mail, as this information can be searched and viewed by a third party.
Please do not cut and paste your cart, as our spam filter will prevent receipt of your email.
We also welcome phone orders. Please email us at nicole@beadshop.com with the codes ready to place your order.
If we believe the item/s you ordered will be available within a reasonable time period we will contact you and give you the option of waiting for a complete shipment of your order, a partial shipment, or a credit for the missing item/s.
Orders are subject to a 3-5 day processing period. If you need your order fast, select Priority Shipping and alert us to the urgency in the comments section of checkout. We do our best to get the orders out as fast as we can, but we are a small company, and sometimes it can take some time.
The shipping cost is a flat rate and includes shipping and handling
There is no tracking confirmation for FPO Military address
Our guidelines for returns are based on trust. We don’t doubt you when you tell us how you feel.
Returns:
1.We want you to be 100% happy with all your purchases.
2. We will take back for full refund anything you're not happy with as long as:
a. It's returned within a reasonable time-frame. We think 30 days should do it.
b.It's returned in original condition. If we can resell something, we're fine with it being returned.
3.Open your package immediately. If anything should happen to arrive damaged, please email or call us immediately (650 843-0884). Of course we'll take it back or replace it right away, if we have it in stock. If we are out of stock, we’ll let you know and will refund you your purchase price and issue you a $5 credit towards your next order. Sorry, but we do not pay for return shipping.
4.We hand-select every product we sell. We do our very best to be your eyes when we go to market. We expect from our suppliers the best quality and competitive pricing. We want it to be as perfect as you do. With freshwater pearls, gemstones and special platings, like vermeil and antique sterling, there can be variations in strands, gem cuts and product from one shipment to another. We really do try to keep it consistent, but we can't promise that if you buy a strand of pearls today, we will still have it four months from now. So don’t hold off buying something you really like. It may not be here again.
Please note all of the following items are non-returnable and final sale (unless defective): all sale items, stringing materials, cord, ribbon, chain, wire, ready-made jewelry or any other item that is not in it's original condition
Please send returns to:
ATTN: Returns
Beadshop.com
555 Bryant St. #293
Palo Alto, Ca 94301
NOTE : Please package return items with care - wrapped in a bubble padded envelope or box. We cannot issue a refund or store credit for any item that is damaged during transit. We recommend you send your items with tracking confirmation.
In the instance that you receive the wrong item, we will send out the correct item and refund your postage for the return through PayPal. Thank you for your cooperation.
We reserve the right to cancel any order that appears to be suspect or fraudulent.
We are sorry but we cannot modify or cancel an order after it has been shipped. If this happens, please contact nicole@beadshop.com for further instructions.
We want you to be happy with your purchase, but The Bead Shop takes no response for lost or stolen packages, particularly when delivery is confirmed by the postal carrier.
Shipping Information, Delivery Times and Restrictions
Providing Credit Card Information Online
Sales Tax
Out of Stock Items
Shipping Rules and Restrictions
Return Exceptions
Missing/Damaged Items
Canceled Orders
Modifying Orders
Lost/Stolen Packages
Payment Options
We accepts Visa, Mastercard, Discover, American Express and Paypal. All payments are processed through Paypal's secure system. You do not need a Paypal account to make purchases.Shipping Information
If you need help placing an order, do not receive your order, or have any questions please send emails to nicole@beadshop.comBe assured that during our really busy times, (special promotions, sales, holiday seasons, etc.) we will do everything that we can get your orders out of our doors as quickly as possible. Thank you for your patience!
NB: The Bead Shop is not responsible for lost or stolen packages, particularly where postal record of delivery shows delivery confirmation.
| Shipping Method | Estimated Delivery Time (after leaving our facilities)* |
Cost | |
| USPS First Class | 5-7 days | $3.50 | |
| USPS Priority | 2-3 business days | $5 | |
| Domestic USPS Express | 1-2 business days Orders must be placed before 12pm pst to ensure overnight delivery |
$20 | |
| Non-Continental US including all APO addresses | 5-10 business days | $5 | |
| Canada - USPS Priority | 5-7 business days No tracking available. |
$13 | |
| Global Priority | 5-7 business days | $13 |
*We strive to get your orders processed as quickly and as accurately as possible. All orders will be fulfilled in the sequence that they are received - our normal processing time is 3-4 business days (Monday - Friday). Delivery times are affected by holiday seasons. Please anticipate delays during peak times.
Providing credit card information online
Q I do not like giving my credit card information over the internet. Can I still place an order?Our website checkout process provides the highest standards of encryption software for internet security. If you still do not wish to submit your credit card information through our secure website, please e-mail your order to us.
The order must include the following:
* Your name and phone number
* list of product numbers
* short description of products
* color/sizes
* quantity desired
* prices
* any special instructions
Once we receive your email a Customer Service Representative will call you to obtain payment information.
We ask that you do not send your credit card number through regular e-mail, as this information can be searched and viewed by a third party.
Please do not cut and paste your cart, as our spam filter will prevent receipt of your email.
We also welcome phone orders. Please email us at nicole@beadshop.com with the codes ready to place your order.
Sales Tax
Sales tax will apply to all orders shipped within California where The Bead Shop is a registered business. The sales tax is 9.25%. All orders shipped outside California will not be charged sales tax.Out of Stock Items
In the event that we are out of an item, your card or Paypal account will be credited within 2-3 business days of placing your order. You will be emailed a confirmation. If the out of stock item is the only item ordered, we will contact you to suggest alternative products.If we believe the item/s you ordered will be available within a reasonable time period we will contact you and give you the option of waiting for a complete shipment of your order, a partial shipment, or a credit for the missing item/s.
Shipping Rules and Restrictions
Orders are shipped during business days only. Business days are Monday-Friday, excluding federal holidays within the United States.Orders are subject to a 3-5 day processing period. If you need your order fast, select Priority Shipping and alert us to the urgency in the comments section of checkout. We do our best to get the orders out as fast as we can, but we are a small company, and sometimes it can take some time.
The shipping cost is a flat rate and includes shipping and handling
There is no tracking confirmation for FPO Military address
Returns and Customer Happiness
We want you to be happy with everything you buy from us and every shopping experience from the moment you step onto our home page. If you’re happy, you’re going to tell your friends and they will tell their friends...and that’s how good things grow!Our guidelines for returns are based on trust. We don’t doubt you when you tell us how you feel.
Returns:
1.We want you to be 100% happy with all your purchases.
2. We will take back for full refund anything you're not happy with as long as:
a. It's returned within a reasonable time-frame. We think 30 days should do it.
b.It's returned in original condition. If we can resell something, we're fine with it being returned.
3.Open your package immediately. If anything should happen to arrive damaged, please email or call us immediately (650 843-0884). Of course we'll take it back or replace it right away, if we have it in stock. If we are out of stock, we’ll let you know and will refund you your purchase price and issue you a $5 credit towards your next order. Sorry, but we do not pay for return shipping.
4.We hand-select every product we sell. We do our very best to be your eyes when we go to market. We expect from our suppliers the best quality and competitive pricing. We want it to be as perfect as you do. With freshwater pearls, gemstones and special platings, like vermeil and antique sterling, there can be variations in strands, gem cuts and product from one shipment to another. We really do try to keep it consistent, but we can't promise that if you buy a strand of pearls today, we will still have it four months from now. So don’t hold off buying something you really like. It may not be here again.
Please note all of the following items are non-returnable and final sale (unless defective): all sale items, stringing materials, cord, ribbon, chain, wire, ready-made jewelry or any other item that is not in it's original condition
Please send returns to:
ATTN: Returns
Beadshop.com
555 Bryant St. #293
Palo Alto, Ca 94301
NOTE : Please package return items with care - wrapped in a bubble padded envelope or box. We cannot issue a refund or store credit for any item that is damaged during transit. We recommend you send your items with tracking confirmation.
Missing/Damaged
If you receive a package that has missing, defective, or the wrong items please contact customer service within 7 days upon receiving your order to make the corrections at nicole@beadshop.com . (Please include your order ID number, your full name, contact information and a short description of the problem in the email.). A Customer Service Representative will get back with you to inquire and resolve the problem.In the instance that you receive the wrong item, we will send out the correct item and refund your postage for the return through PayPal. Thank you for your cooperation.
Canceled Orders
We cannot cancel any order that has already been shipped. If this happens, please "refuse" the package at the time of delivery or return the package to us per our Return Policy .We reserve the right to cancel any order that appears to be suspect or fraudulent.
Modifying Orders
Can I make changes to my order after it has been submitted? You may be able to change or cancel your order after you place it but only if the order has not been sent out for fulfillment and shipping. If you have placed your order and want to either cancel or modify it, you MUST do so as soon as possible within the same day. To check if you can make modifications please email us at nicole@beadshop.com.We are sorry but we cannot modify or cancel an order after it has been shipped. If this happens, please contact nicole@beadshop.com for further instructions.
Lost/Stolen Packages
The Bead Shop takes every step possible to ensure the correct delivery of your packages. If we cannot verify your location we will email or call you to confirm the address.We want you to be happy with your purchase, but The Bead Shop takes no response for lost or stolen packages, particularly when delivery is confirmed by the postal carrier.
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